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Beldad, A., Hegner, S., & Hoppen, J. (2016). The Effect of Virtual Sales Agent (VSA) Gender-Product Gender Congruence on Product Advice Credibility, Trust in VSA and Online Vendor, and Purchase Intention. Computers in Human Behavior, 60, 62-72.
https://doi.org/10.1016/j.chb.2016.02.046

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