TITLE:
Contributions of Socio-Economic Theory in Hidden Costs Accounting in Companies and Organizations
AUTHORS:
Paulo Deco, João Pitra dos Santos, Kianvu Tamo, Alcides Romualdo Neto Simbo
KEYWORDS:
Socio-Economic Theory, Accounting, Time, Hidden Costs and Unknown Economic Productivity
JOURNAL NAME:
Journal of Service Science and Management,
Vol.16 No.1,
February
28,
2023
ABSTRACT: The
need to know the structure of visible and hidden costs incurred by an
organization, and especially in times of crisis, is extremely important in
providing conditions to achieve a competitive advantage. The general objective
of this paper is to account for hidden costs through the measurement of paid
time without any labor compensation to reveal the unknown performance of
organizations, based on the socio-economic theory in the Port Company of
Cabinda-EP, specifically in the operations department. Bibliographic and
descriptive intervention research was used, as data collection techniques,
structured and semi-structured interviews,
participant observation, document analysis and the software SPSS for
data analysis was used. The results of the eighty-nine (89) interviewed and
observed reveal a reliability of 82.4% and the adjustment to the normality of
the data distribution was normal. Thus, the average
values obtained from the results of the structured interview confirm the alternative hypothesis (H1),
since most of these values are higher than the score 2.4 as the critical
average value. However, six (6) absenteeism disorders were identified as likely
to occur with some frequency. This scenario allows counting AKZ 5843590.63 of
hidden costs linked to absenteeism, thus representing the unknown economic
performance of the studied company. Therefore, with the difficult economic and
financial situation faced by national companies and the sector under study, the present research suggests methodologies aimed at recovering idle values related to hidden costs, through an
understanding of the fight against dysfunctions that cause hidden costs and
that favor the failure of companies and organizations.