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Ayeh, J.K., Leung, D., Norman, A. and Law, R. (2012) Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study. In: Fuchs, M., Ricci, F. and Cantoni, L., Eds., Information and Communication Technologies in Tourism, Springer, Vienna, 1-12.
https://doi.org/10.1007/978-3-7091-1142-0_1

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