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Hazarika, B. B. et al. (2019). The Role of Service Recovery in Online Privacy Violation. In Information Reso Management Association (Ed.), Cloud Security: Concepts, Methodologies, Tools, and Applications (pp. 1498-1527). IGI-Global.
https://doi.org/10.4018/978-1-5225-8176-5.ch076
https://www.igi-global.com/chapter/the-role-of-service-recovery-in-online-privacy-violation/224644

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