TITLE:
Factors Affecting the Uptake of E-Government Services on the Government Services Bus (GSB) in Developing Countries. A Case Study of Ministry of Lands and Natural Resources in Zambia
AUTHORS:
Dickson Masumo-Gwebente, Jackson Phiri
KEYWORDS:
E-Government Services, UTAUT Model, Government Services Bus (GSB), Uptake
JOURNAL NAME:
Open Journal of Business and Management,
Vol.10 No.6,
November
10,
2022
ABSTRACT: E-Governance addresses many challenges of traditional
governance, among them high operational costs, quality and efficiency. The
purpose of this study was to firstly identify the major factors affecting the
uptake of e-government services on the government services bus (GSB) using the
ministry of lands and natural resources as a case study. The second objective
of the study was to develop a framework for
E-government services based on the Unified Theory of Acceptance and Use
of Technology (UTAUT) model. The research adopted the Unified theory of Acceptance
and use of technology (UTAUT) model to guide the study. The sample size was 384
of the members of the public who walked into
the service centre at Mulungushi house for the counter services, 345 questionnaires were successfully
returned. This represented a 90 percent response rate. The data
collected was analyzed using descriptive analysis and inferential statistics
(Pearson Correlation Coefficient). Pearson Correlation Coefficient was used to
determine the relationships between the variables. The hypotheses were accepted
as they showed p-values less than 0.005. It
thus established that performance expectancy, effort expectancy, social
influence and facilitating conditions have an effect on the intention of use
and actual use of e-government services. The research further
recommended the need for increased awareness of availability of e-government services on the service bus as well as the provision of
facilities to access the e-services.