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Schaefer, C. (2011). Baldrige 20/20, an Executive’s Guide to the Criteria for Performance excellence. National Institute of Standards and Technology, U.S. Department of Commerce.
http://www.nist.gov/baldrige/publications/upload/Baldrige_20_20.pdf

has been cited by the following article:

• TITLE: Organizational Excellence Models Failure and Success Factors of Organizational Excellence and Challenges Mitigation

  AUTHORS: Maryam Bakur Othman Barnawi

  KEYWORDS: Organizational Excellence, Excellence Models, Success and Failure Factors

  JOURNAL NAME: Open Journal of Business and Management, Vol.10 No.6, October 24, 2022

  ABSTRACT: This article seeks to explain the concept of organizational excellence when did it begin, and the reason why organizations strive to apply organizational excellence, and seek continuous improvement. It also identifies the most famous global models for the quality of organizational excellence. The study touched on the Saudi national model for quality and organizational excellence and how to face challenges to apply standards of quality and organizational excellence. It also explains the objectives of the evaluation process to reach organizational excellence and the effectiveness of implementing the organizational excellence system, and the success and failure factors for implementing organizational excellence systems in addition to identifying challenges and opportunities.