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Becton, J. B., Giles, W. F., & Schraeder, M. (2008). Evaluating and Rewarding OCBs: Potential Consequences of Formally Incorporating Organisational Citizenship Behaviour in Performance Appraisal and Reward Systems. Employee Relations, 30, 494-514.
https://doi.org/10.1108/01425450810888277

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