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Büyüközkan, G., Havle, C. A., Feyzioğlu, O., & Göçer, F. (2020). A Combined Group Decision Making Based IFCM and Servqual Approach for Strategic Analysis of Airline Service Quality. Journal of Intelligent & Fuzzy Systems, 38, 859-872.
https://doi.org/10.3233/JIFS-179454

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