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Büyüközkan, G., Havle, C. A., & Feyzioğlu, O. (2020). A New Digital Service Quality Model and Its Strategic Analysis in Aviation Industry Using Interval-Valued Intuitionistic Fuzzy AHP. Journal of Air Transport Management, 86, Article ID: 101817.
https://doi.org/10.1016/j.jairtraman.2020.101817

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