TITLE:
The Relation between Emotional Intelligence Training and Job Satisfaction—Case Study —In the United Arab Emirates
AUTHORS:
Riham Soliman
KEYWORDS:
Job Satisfaction, Emotional Intelligence, Training
JOURNAL NAME:
Open Journal of Business and Management,
Vol.10 No.4,
July
26,
2022
ABSTRACT: Introduction: Emotional intelligence and job satisfaction are of particular
importance in the workplace environment, The aim of this research is to
investigate, the impact of emotional intelligence training on job satisfaction
in an education firm located in the United Arab Emirates (UAE). The results can
help organizations realize human capabilities and the way to improve them by
providing more attention to the human aspect. Purpose: The purpose of
the research is to investigate the relationship between Emotional Intelligence Training and job satisfaction. Design/Methodology/Approach: Mixed methods case study was done on fifty employees from one single
company, who were selected based on their low Job satisfaction rate according
to the yearly satisfaction questionnaire done by their company. All fifty
employees attended Emotional Intelligence training for five days with a total
of forty training hours. After three months of completing the training, the
employees undergo a satisfaction survey to assess the impact of the training. Analyses
were done using SPSS to examine the correlation and the impact of Emotional
Intelligence (EI) Training and Job Satisfaction (JS). Finding: Emotional
Intelligence Training Positively Impacts the Job Satisfaction (JS). Practical
Implications: Emotional Intelligence training will be beneficial to be
utilized by the company and human resource management team to foster employees’
EI which will increase job satisfaction.