TITLE:
How Can Collaborative Work and Collaborative Systems Drive Operational Excellence in Project Management?
AUTHORS:
Mounir El Khatib, Amna Kherbash, Aysha Al Qassimi, Kaltham Al Mheiri
KEYWORDS:
Collaborative Systems, Collaborative Work, Operational Excellence, Project Management
JOURNAL NAME:
Journal of Service Science and Management,
Vol.15 No.3,
June
30,
2022
ABSTRACT: Background: Organizations’ and businesses’ ways of operation have drastically changed
during the Covid-19 pandemic. The whole world’s way of working shifted
in which the physical workspaces have been replaced with virtual ones in the comfort of the home which led to the introduction and innovation of
techniques that makes work and collaborative works and systems run easier. These innovations
and systems which utilize technology were introduced to drive operational
excellence in order to create an environment that ensures stakeholders’ satisfaction, which is a vital part of Project management. Operational Excellence considers different aspects
of project management which include;
leadership, cooperation, continuous improvement to meet client’s expectations,
and a broader vision. The system of operational excellence optimizes production
processes, high potency, and client and market orientation.
Operational Excellence is considered an important part of the success of a business as it outlines
the systematic management to realize outstanding performance. Collaboration
solutions and work environments have become a crucial part in order to maximize
the use and innovation of techniques that protects communities, employees, and clients. Each of the new techniques had challenges since this was not like any other kind of pandemic and new risks were emerging all the time. Purpose: The study investigates the applicability of collaborative environments and
how organizations establish their regulatory policies to ensure effective
adoption of the tool and generate operational excellence and stakeholder
satisfaction. Methods: The study methodology that has been used for this
research is a qualitative and quantitative analysis, surveys, and interviews. Results: Participants saw a clear
value in collaborative
environments and systems that drive operational excellence. However,
others had a different opinion on why many organizations fail to introduce a
collaborative environment within their internal and external processes. Conclusion: Collaborative solutions in regard
to stakeholder management and operational excellence oppose a unique challenge
in the matter of integrating them during the pandemic even though they generate
great opportunities. An organization should
invest in a collaborative environment and operational excellence while developing a
robust and reliable system that can uphold its processes which will result in operations
that are run more smoothly, increased productivity, and reaching the
organizations’ objectives.