TITLE:
Evaluation of the Elements of Ageing-Friendly Service Level for the Smart Construction of Major Hub Airports in China
AUTHORS:
Xiaoyang Guo, Ruiling Han, Zongzhe Li, Xiang Zhou
KEYWORDS:
Hub Airport, Smart, Ageing-Friendly, Service Level, Elements
JOURNAL NAME:
Journal of Service Science and Management,
Vol.15 No.3,
June
28,
2022
ABSTRACT: The smart construction of hub airports is generally
mature, but there are differences in ageing-friendly services. Based on the
DEMATEL-AHP method, this paper analyzes the influencing factors and differences
in the development level of ageing-friendly services in four major hub airports
in China (Beijing Daxing International
Airport, Shanghai Pudong International Airport, Guangzhou Baiyun
International Airport, and Shenzhen Baoan
International Airport). The paper finds that: the indicators of the degree of
full passenger service in the four major hub airports have the highest
influence value as active elements within the ageing-friendly service level indicator
system, while full escort service and special passenger or caring service
counters are most likely to be influenced by other indicator elements; the
degree of full passenger self-service, priority travel service access, and
baggage check-in security system or manual check-in service are the core
elements that influence the ageing-friendly level the core elements that
influence the improvement of the ageing-friendly service level at hub airports
determine the trend direction of the overall ageing-friendly service level;
immigration processing services and hand luggage security check information
management system service are mostly shown as the cause elements; the service
scope covered by the ageing-friendly service content at hub airports has little
difference, but the emphasis of the ageing-friendly service is different.