TITLE:
The Effect of Reward Practices and Health Service Delivery in Health Facilities—Kwania District Uganda
AUTHORS:
Moses Opio, Cosmas Agweta, Mary Ejang, Irene Picorella, Tom Richard Okello
KEYWORDS:
Reward Practices, Intrinsic Reward System, Extrinsic Reward System, Health Service Delivery
JOURNAL NAME:
Journal of Human Resource and Sustainability Studies,
Vol.10 No.2,
May
9,
2022
ABSTRACT: Purpose: This study aimed to examine the relationship and
effect of intrinsic and extrinsic reward practices on health service delivery. Methods: Data was collected prospectively from Thirteen Government health facilities in
Kwania District using a cross-sectional study design. A structured, pre-coded
and pretested questionnaire of Cronbach
Alpha of 0.82 was self-administered to
sample of 132 health workers randomly selected from HCIV, HCIII and HCII in
Kwania District between September-November 2020. Results: Health Service Delivery (HSD) correlates positively with the various
reward system. In particular, HSD has a significant and positive but weak
correlation with intrinsic reward (r = 0.260, p value = 0.05). On the other hand, extrinsic rewards have a very
weak insignificant but positive correlation with service delivery (r = 0.126. p value > 0.05). Multiple regression: the intrinsic reward appears
a significant predictor of health service delivery (p value 0.009, ), but the extrinsic reward does not significantly predict
health service delivery, (β = 0.001, p value = 0.985). Conclusion: Intrinsic rewards have a significant influence
on health workers’ performance and hence health service delivery while
extrinsic rewards have no significant influence on these employees’
performance. Extrinsic reward becomes more important as employees’ ages increase on the job.