TITLE:
Safety Culture and Communication in a Fulfillment Center: A Case Study
AUTHORS:
Jeff Brown
KEYWORDS:
Safety Leadership, Safety Culture, Continuous Improvement
JOURNAL NAME:
Open Journal of Leadership,
Vol.11 No.2,
May
9,
2022
ABSTRACT: This
research was conducted through daily survey of all on site associates numbering
from 200 - 250, and managers totaling from 4 to 14, the following
data was reported. Safety Leadership is determined by a measurement of
un-favorable perceptions reported by associates on a 1 - 5 scale, with 1 being
most unfavorable and 5 being most favorable. Any score at or below 3 would be
considered unfavorable, with 4 and 5 being favorable. Following peak season
(Christmas) 2021 average Safety-Score (leaders) in the outbound departments
ranged between 25% and 36% unfavorable as reported by the 600 surveyed
associates on January 30th, 2022. The department being 34%, meant that
more than one third of associates viewed safety conditions as unfavorable on a
1 to 5 scale. While between 64% and 75% of associates maintained a positive
view of safety, this was not in line with the desired benchmark of 89%
favorable (11% unfavorable) on the same scale. For Safety leaders (Manager
perspective) the average unfavourability in outbound departments ranged between
30% and 35% unfavorable (See Raw Data), compared to the desired 8% unfavorable.