TITLE:
The Handling of “Waiters” Problem by Telecommunication Service Provider: A System Dynamics Approach
AUTHORS:
Mohd Izhan Mohd Yusoff
KEYWORDS:
Queuing Theory, Supply Chain, System Dynamics Methodology
JOURNAL NAME:
Open Journal of Modelling and Simulation,
Vol.10 No.2,
April
28,
2022
ABSTRACT: The
queueing theory has been used by academicians and practitioners to solve supply
chain problems over the years. Here, we propose a system dynamics approach and
queuing theory parameters to discover the best method to handle the (supply
chain) “Waiters” problem via a telecommunication service provider. We developed
more than one system dynamics model and introduced the following parameters:
the number of times information about registered waiters and the number of days
required for procuring and commissioning the
(telecommunication) ports are collected in a month. We found the number of waiting times for the customers is reduced and
improved when the above-mentioned first parameter is performed more frequently
(i.e., more than
once).