TITLE:
Assessing Factors Affecting the Adoption of E-Government Services in Developing Countries for Transport Sector, amidst the Covid-19 Pandemic
AUTHORS:
Beauty Undi-Phiri, Jackson Phiri
KEYWORDS:
E-Government, Adoption, Trust, UTAUT Model, Transport Sector, Information & Communication Technology (ICT)
JOURNAL NAME:
Communications and Network,
Vol.14 No.2,
April
24,
2022
ABSTRACT: The study was looking at establishing
factors that are affecting the adoption of electronic government services in the Developing Countries
for Transport sector amidst the Covid-19 pandemic based on the Unified Theory
of Acceptance and Use of Technology Model (UTAUT). The study first looked at
the major challenges faced by the Zambian transport sector in the
implementation of e-government services among
the citizens. The study then proposed a model through a web-based e-commerce
web portal that could be adopted to address the challenges identified in the
study. The study was based on all registered motor vehicles. These were from
the various transport sectors in Zambia’s capital city, Lusaka. Both
qualitative and quantitative data was collected from respondents using a
structured questionnaire. The questionnaire was generated based on the UTAUT
conceptual model. The response rate was 57% giving 141 questionnaire responses
from the four transport providers. The Chi-Square test of independence was used
to analyze the data using SPSS software. The results showed that interaction
between trust in government and trust in the Internet has a significant effect on the utilisation of
e-government services. The test had an observed P-Value of 0.05 against the
Chi-Square value of 59.535. The results further showed that e-services control
and effort expectancy had a significant impact on the actual utilisation of
e-government services.