TITLE:
Integrated Supply Chain Performance Measurement Model for the Manufacturing Industry
AUTHORS:
Ferdoush Saleheen, Md. Mamun Habib
KEYWORDS:
Integrated Supply Chain Performance Measurement (ISCPM), Performance Measurement Index (PMI), The Balanced Scorecard (BSC), SCOR
JOURNAL NAME:
Journal of Service Science and Management,
Vol.15 No.2,
April
19,
2022
ABSTRACT: This study investigated
supply chain performance measurement for the manufacturing industry based on
the primary and the secondary data and developed Integrated Supply Chain
Performance Measurement (ISCPM) model through the supply chain performance
attributes in the outlook of input-process-output considering
the BSC and the SCOR model at three decisions levels. In the context of the
current market dynamics and uncertainties, companies need to upgrade and
prepare for resilient supply chain operations, identify the gaps in new normal especially after the pandemic COVID 19, and way forward to
address how companies will be organized to handle the strategic supply chain issues and maneuver promptly to ensure a smooth and
flawless operation which is extremely challenging in this unpredictable
moment. The integrated model incorporates ten
supply chain performance measurement attributes and thirty-six performance
measurement indexes as supplier relationship management (SRM), internal supply
chain management (ISCM), and customer relationship management (CRM).
Finally, the ISCPM model reviews and appraise the operational performance of an organization.