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Sixma, H.J., Kerssens, J.J., Campen, C.V. and Peters, L. (1998) Quality of Care from the Patients’ Perspective: From Theoretical Concept to a New Measuring Instrument. Health Expectations, 1, 82-95.
https://doi.org/10.1046/j.1369-6513.1998.00004.x

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