TITLE:
Vehicle Fleet Management Practices and Service Delivery in State Owned Enterprises in Zimbabwe
AUTHORS:
John Promise Chiparo, Marian Tukuta, Michael Musanzikwa
KEYWORDS:
Fleet, Service Delivery, Management, State-Owned Enterprises
JOURNAL NAME:
Journal of Transportation Technologies,
Vol.12 No.2,
March
4,
2022
ABSTRACT: The main objective of the study was to examine the influence of vehicle
fleet management practices on service delivery in State-Owned Enterprises
(SOEs) in Zimbabwe. The study adopted a pragmatism research philosophy together with a mixed method research paradigm. In
addition, structured questionnaires were distributed to 344 respondents drawn
from 86 SOEs. Stratified and purposive sampling was used. Descriptive
statistics were calculated using Statistical Package for the Social Science
(SPSS) version 20. Exploratory factor analysis (EFA) was done on all items of
the study while research hypotheses were tested using Structural Equation
Modelling (SEM) in AMOS version 21. The
study concluded that vehicle maintenance, fuel management, driver management and vehicle replacement positively influence service delivery. In addition, the study also established that
Information and Communication Technologies (ICTs) moderate the influence
of vehicle fleet management practices on service delivery. The study
recommended that there is need for regular driver training and vehicle programs
encompassing electronic spares tracking.