TITLE:
An Empirical Examination of Herzberg’s Theory in the 21st Century Workplace. Organizational Psychology Re-Examined
AUTHORS:
Michael Mitsakis, Michael Galanakis
KEYWORDS:
Herzberg, Job Satisfaction, Hygiene Factors, Motivation, Turnover
JOURNAL NAME:
Psychology,
Vol.13 No.2,
February
25,
2022
ABSTRACT: This present study empirically investigated the applicability of Herzberg’s theory in the various workplaces of the 21st century, including correctional officers, employees in the retail sector and front-line employees of telecommunication industries. In fact, through Systematic Review, it was examined whether Herzberg’s motivational and hygiene factors, such as working conditions, relationship with peers, supervisor feedback, etc., play a major role in boosting the satisfaction and motivation of the employees, and whether the lack of such factors leads to increased turnover. It was found out that the strongest predictors for employees’ perceived job satisfaction included the nature of the work along with recognition and achievement. Finally, certain limitations and suggestions for future research were provided.