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Jokela, T., Iivari, N., Matero, J. and Karukka, M. (2003) The Standard of User-Centered Design and the Standard Definition of Usability: Analyzing ISO 13407 against ISO 9241-11. Proceedings of the Latin American Conference on Human-Computer Interaction, Rio de Janeiro, 17-20 August 2003, 53-60.
https://doi.org/10.1145/944519.944525

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