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Bosilj-Vuksic, V., Milanovic, L., & Indihar-Stemberger, M. (2008). Organizational Performance Measures for Business Process Management: A Performance Measurement Guideline. In Tenth International Conference on Computer Modeling and Simulation (pp. 94-99). IEEE.
https://doi.org/10.1109/UKSIM.2008.114

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