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Sokoli, D., Koren, A., & Shala, K. (2019). HESQUAL-Tool for Analysis of Higher Education Service Quality. In Thriving on Future Education, Industry, Business and Society; Proceedings of the MakeLearn and TIIM International Conference 2019 (pp. 621-627). ToKnowPress.

has been cited by the following article:

• TITLE: Higher Education Service Quality for International Students: A Literature Review

  AUTHORS: Jun Luo, Sarana Photchanachan

  KEYWORDS: HESQUAL, International Students, Literature Review, Service Quality

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.12 No.1, January 13, 2022

  ABSTRACT: The paper addresses higher education (HE) service quality in China with respect to higher public education institution using the HESQUAL model.?It has identified literature sources of five dimensions in the HESQUAL model and presented the HESQUAL model with 48 attributes in five dimensions based on the foregoing research. The researcher concluded the paper by investigating that for decades China’s research on service quality of international students and based on the analysis of literature review from the research on service quality of international students. The researcher has found that the theoretical research was more conducted in the higher education sector than empirical research, and there were gaps between service quality and the perceptions of international students.