TITLE:
Measuring the Satisfaction of Participants in Online Learning during the COVID-19 Pandemic: A Large-Scale Analysis
AUTHORS:
Biao Li, Quanlong Guan, Zhenyu He, Weiqi Luo, Xingyu Zhu
KEYWORDS:
E-Learning, Participant Satisfaction, Questionnaire, Primary Education, Secondary Education
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.9 No.12,
December
30,
2021
ABSTRACT: With the rapid deterioration and widespread of COVID-19, educational
institutions around the world have adopted online teaching instead of
traditional classroom teaching for uninterrupted learning. Under the
large-scale online teaching activities with COVID-19, participant satisfaction
needs to be explored. We collected the data of over five million students and
parents, as well as nearly a half million teachers’ data. For students and
teachers, our results show that regions, grades, urban and rural areas have
different impacts on satisfaction. For parents, we adopt machine learning and
statistical methods to investigate factors affecting satisfaction. In this
research, we found some potential problems of participants groups with
different characteristics, including technical support, learning resources, and
online interaction. At last, this paper puts forward some suggestions on these
finding problems. The government’s education institutions can make special
policies according to different situations.