TITLE:
Analysis of the Relationship of Biographical Characteristics and Factors of Organizational Climate in the Service Sector of the City of Chihuahua
AUTHORS:
Acosta García Paulina Ivette, Martínez Ramos Pedro Javier, Reyes López José Gerardo, Daniela Yenthile Rodríguez Hernández
KEYWORDS:
Biographical Characteristics, Factors, Organizational Climate, Organizational Behavior, Human Capital Management, Administration
JOURNAL NAME:
Open Journal of Business and Management,
Vol.9 No.6,
November
5,
2021
ABSTRACT: The organizational climate is a concept that has evolved within the
framework of the administration, whose focus is to support men and
organizations to create environments in
which the various resources are managed, to achieve the objectives and
goals. On the other hand, the biographical characteristics are data that are
easily defined, since they are obvious factors, but that impact the behavior
and perceptions of employees in the workplace. An empirical, applied,
non-experimental, cross-sectional investigation, with a quantitative approach,
was carried out in the city of Chihuahua, in the period January to December
2019. The objectives were: to diagnose the organizational climate, describe the
biographical characteristics of employees and identify the relationship between
biographical characteristics and organizational climate factors in the service
sector. The research design was descriptive and correlational. The universe of
companies was 1108, the sample size, with a 95% confidence level and a 10%
margin of error for finite populations, was 90 companies. The biographical
characteristics evaluated were age, sex, marital status, department of work,
seniority, academic degree, and type of personnel. To assess the organizational
climate, a questionnaire of 76 questions, divided into 12 factors, was used as
a measurement instrument (Chiang Vega et al.,
2007). The
information analysis was descriptive and correlational, the statistical tests
of Cronbach’s Alpha, bivariate correlations, mean K analysis, and the
chi-square test was used. The perception of the organizational climate is
adequate since most of the results were positive towards the organizational
climate factors. Cronbach’s Alpha showed a value of 0.929. The bivariate
correlations showed three results with statistical significance. The mean K
analysis showed differences and/or response groups in all biographical
characteristics. The chi-square analysis identified the type of personnel as
the biographical characteristic with the greatest relationship to the factors
of the organizational climate. The diagnosis of OC and the biographical
characteristics are very valuable tools since
they provide information about the variables and processes that impact
the organizational behavior system, this undoubtedly gives a guide to the development of plans and programs, which can be implemented through the human capital management area, to
improve behaviors and attitudes and with this, help improve the overall
performance of organizations.