TITLE:
Smarticle Particles: Leveraging Emotional Intelligence for Organizational Performance within the Military
AUTHORS:
Justine Wopat, Charles Needham
KEYWORDS:
Emotional Intelligence, Leader, Performance
JOURNAL NAME:
Open Journal of Business and Management,
Vol.9 No.5,
September
29,
2021
ABSTRACT: The
purpose of this research was to explore the failure of some leaders within the
Air Force Technical Applications Center to leverage emotional intelligence,
resulting in a decrease in organizational performance. The participants
included members who work for the Air Force Technical Applications Center. A
small sample, representative of the larger agency population, comprised
unspecified numbers who underwent observation, and 21 of the 2302 total
personnel participated in the interviews. Data collection consisted of
observations, interviews with personnel, and organizational archival data. Data
analysis included qualitative analysis and analysis for triangulation. Thematic
analysis was used to analyze the data; 5 themes emerged: operational
environment, the stigma associated with emotions and military members,
resilience, transformation, and decision making. The study results indicated
that when members of an organization do not understand a skill, such as
emotional intelligence, they cannot wield it as effectively to enhance their
decision-making and increase the organizational performance of their
organization. The implementation for positive change includes the Air Force
Technical Applications Center personnel can engage in a variety of potential implementation strategies to increase their
emotional intelligence, thereby
enhancing organizational performance
and decision-making. Leaders considering strategies to implement for
self-perception can look toward self-regard, self- actualization,
and emotional self-awareness. Personnel who want to focus on self-expression
can implement strategies to improve emotional expression, assertiveness,
independence. Interpersonal managers can implement strategies on interpersonal
relationships, empathy, and social responsibility.