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Giauque, D., Ritz, A., Varone, F., & Anderfuhren-Biget, S. (2012). Resigned but Satisfied: The Negative Impact of Public Service Motivation and Red Tape on Work Satisfaction. Public Administration, 90, 175-193.
https://doi.org/10.1111/j.1467-9299.2011.01953.x

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