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Vickery, S. K., Jayaram, J., Droge, C., & Calantone, R. (2003). The Effects of an Integrative Supply Chain Strategy on Customer Service and Financial Performance: An Analysis of Direct versus Indirect Relationships. Journal of Operations Management, 21, 523-539.
https://doi.org/10.1016/j.jom.2003.02.002

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