TITLE:
Expanding Capacity in Nonprofit Organizations Using the Baldrige Excellence Framework (A Single Case Study)
AUTHORS:
Reginald A. Stanley
KEYWORDS:
Baldrige Excellence Framework, Expanding Capacity, Nonprofit Organization (NPO), Small Business
JOURNAL NAME:
Open Journal of Business and Management,
Vol.9 No.2,
March
22,
2021
ABSTRACT: Grounded in general system theory, the purpose of this qualitative single
case study was to explore strategies leaders of a small nonprofit organization
in southern California used to grow their organization to serve a larger
population. The participants comprised 3 nonprofit leaders with documented
success at developing and growing their business. Data were collected from
semistructured interviews and organizational documentation. Thematic analysis
was used to analyze the data; 4 themes emerged: effective fundraising cycles,
leader development, strategic planning, and long-term growth. The results of
the study indicated nonprofit leaders create standard operating procedures and
focus on short and long-term goals such as growth, hiring, and recruitment to
support growth and development planning for future leaders. The implications
for positive social change include the possibility of nonprofit organization
leaders to offer expansion and growth strategies to increase their
organizations’ capacity, enabling them to positively transform their communities
by improving and maintaining available services and adding additional services.