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Afzalur Rahim, M., Psenicka, C., Polychroniou, P., Zhao, J. H., Yu, C. S., Anita Chan, K. et al. (2002). A Model of Emotional Intelligence and Conflict Management Strategies: A Study in Seven Countries. The International Journal of Organizational Analysis, 10, 302-326.
https://doi.org/10.1108/eb028955

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