TITLE:
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
AUTHORS:
Bernardus Franco Maseke, Bongani Nyathi
KEYWORDS:
Customer Service, Continual Quality Improvement, Total Quality Management, Training Needs Analysis, Health Professionals
JOURNAL NAME:
Open Access Library Journal,
Vol.8 No.1,
January
29,
2021
ABSTRACT: In Namibia, most health care facilities have not been yielding good results in response to patients’ health care needs. Health care systems are becoming more complex with paradoxical challenges resulting into inefficiencies due to ever increasing science and knowledge in medicine, which makes it difficult to internalise and understand, as well as to implement certain procedures. The study explored and found that research indicates that total quality management (TQM) and continual quality improvement (CQI) principles can be applied to strengthen a health system to improve its quality. This could be particularly useful in Namibia where people demand basic services and the health service users raise their issues with the Ministry of Health and Social Services (MoHSS). It becomes essential to ascertain the extent to which health care facilities have responded to this call. Against this background, it is important to analyze the responses to QI and QA and how it could be used to develop a framework for quality health care delivery at the health care facilities in Namibia. The main focus of this paper is to identify quality improvement aspects at Katutura Hospital and to develop a quality improvement training framework to empower and equip health professionals with the right knowledge, skills, aptitudes, and behaviours to apply the methods and techniques with the purpose of improving customer service.