TITLE:
The Influence of Integrating ISO and TQM on Project Risk Management
AUTHORS:
Mounir El Khatib, Abdulla Al Zeyoudi, Shaikha Bu Shaqar
KEYWORDS:
ISO, TQM, Project Risk Management, Project Management
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.10 No.12,
December
31,
2020
ABSTRACT: The business environment is constantly changing, and survival has become difficult for companies in the 21st century. In this competitive and dynamic business environment, companies need to work intelligently and use best practices in terms of quality and risks. Therefore, the purpose of this study was to determine if integration of the International Organization for Standardization (ISO) and total quality management (TQM) improves the overall project risk management capacity. To conduct this research, a primary qualitative research was undertaken. Three interviews were conducted with the Dubai Electricity and Water Authority, Roads and Transport Authority, and Dubai Maritime City Authority because they have adopted the ISO 31000 framework. Content analysis was performed on the data collected. The results implied that all three companies were able to improve their operational and economic resilience due to TQM and ISO. Therefore, other companies should adopt TQM and ISO together so that their project risk management capacity improves.