TITLE:
Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon
AUTHORS:
Hongyun Tian, Brice Berinyuy Fonjong, Maxwell Kongkuah, Richard Barfi
KEYWORDS:
Job Stress, Work Environment, Overall Compensation Benefits and Pay, Leadership, Employees’ Job Satisfaction
JOURNAL NAME:
Open Journal of Business and Management,
Vol.9 No.1,
December
18,
2020
ABSTRACT: Background: Nowadays, existence of self-motivated and efficient human resource is a key
issue of great importance in the telecommunication industry. Considering that human
resource in an organization is significant resources, steps should be taken to find
the strong and weak points in enhancing the operation of increasing efficiency in
the firm. Moreover, job satisfaction has been considered one of the important factors in the provision of superior
performance and high quality services at the telecommunication industry. Problem: Considering the telecommunication
industry that is one of the primary industries in the poor performing sector of
Cameroon. An industry is growing at high speed by adopting unfair practices. Operators
are not satisfied with the current government regulations towards issuance of SIM’s
and the imposition of XAF 3.5 billion fine. Purpose: This study aimed to explore the impacts of job stress (JS), work environment
(WE), overall compensation benefits and pay (OCS), leadership, and moderating role
of leadership on employees’ job satisfaction (EJS). Method: A quantitative
method was employed in the sample size of 515 responses. A technique of random sampling
was used to select the respondents. Data was collected through a field survey by using a closed-ended questionnaire. The analysis
was done through SmartPLS 3.0. Results: The results have supported the hypothesized model. Indeed, findings proved
a significant relationship between JS, WE, OCS, leadership, and EJS. Leadership
significantly moderates the relationship
between JS, WE, OCS, and EJS. In particular, job JS has adverse effects on EJS. Originality/Value: This paper
helps the executives of telecommunication industry how to lessen the job stress
and increase the level of job satisfaction. This paper has implications for practitioners
and researchers interested in examining the moderating role of leadership on employee’s
job satisfaction. As well as work environment plays a critical role in the satisfaction
of employees.