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Yrjola, M., Rintamaki, T., Saarijarvi, H., Joensuu, J., & Kulkarni, G. (2019). A Customer Value Perspective to Service Experiences in Restaurants. Journal of Retailing and Consumer Services, 51, 91-101.
https://doi.org/10.1016/j.jretconser.2019.05.030

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