TITLE:
The Impact of Information and Communication Technology (ICT) on Rural Banks Management. A Case Study of Atiwa-Rural Bank Limited in Ghana
AUTHORS:
John Wiredu, Usman Inuwa Labaran, Emmanuel Nketiah, Benjamin Kwapong Osibo
KEYWORDS:
ICT, Management, Customers, Workers, Rural Banks, Ghana
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.10 No.10,
October
29,
2020
ABSTRACT: The objective of this study is to assess the strategic Impact of Information, Communication and Technology (ICT) in the rural banking sector and the benefits of introducing ICT in Ghana. SPSS and Microsoft Excel were used to analyze the responses. The study reveals that the Atiwa Rural Bank lacks the desired technologies to support its operations but also had the advantages of limitation of customers’ waiting time, fast business with customers, cut down on its operating costs, provision of convenient banking services to its customers and attraction of a large customer base thereby increasing its revenue volume and also experiencing a sharp increase in its profit level since the deployment of Information, Communication, and Technology into its systems. Again, Lack of funds, as well as restrictive ICT policies by supervisory bodies like the Bank of Ghana and the ARB Apex Bank, were found to be influencing against the utilization of Information, Communication, and Technology. The study recommended that the management of Atiwa rural banks should attempt to bring on board more innovative technologies to help the bank survive the current wave of competition in the banking industry so as to contribute its roles to the economic development of the nation.