TITLE:
Investigation and Research on User Satisfaction of Cainiao Courier Station of Sichuan University of Arts and Sciences
AUTHORS:
Lu Liu, Zibiao Cheng, Wanlan Yang, Li Yang, Ledan Wang, Chenxi Huang, Xiaomei Pu
KEYWORDS:
Cainiao Courier Station, Colleges and Universities Express, Evaluation Index System, Degree of Satisfaction
JOURNAL NAME:
Voice of the Publisher,
Vol.6 No.3,
September
29,
2020
ABSTRACT: On the basis of understanding the development process of Cainiao Courier
station of Sichuan University of Arts and Science, this paper establishes the
evaluation index system of user satisfaction, and concludes that the main
problems affecting the user satisfaction of Cainiao Courier station of Sichuan
University of Arts and Science are the floor space and the arrangement of goods,
poor store environment and low rate of warehouse-out equipment. According to
the results of this evaluation model, the strategies to improve the user
satisfaction of Cainiao Courier Station of Sichuan University of Arts and
Sciences are put forward as follows: first, increase the using area of post
stations; second, improve the service efficiency of post stations; third,
establish two-way feedback platform of post stations; fourth, improve the
special situation handling mechanism of post stations; and last, hold “green
express” activities.