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Plesovskikh, I. N., & Kuznetsova, E. V. (2018). Evaluation of the Quality of the Provision of Public Services as a Tool for Ensuring Human and Civil Rights and Freedoms. In Strategies for the Development of Social Communities, Institutions and Territories: Materials of the IV International Scientific and Practical Conference (pp. 11-16). Yekaterinburg: Ural University Publishing House.

has been cited by the following article:

• TITLE: Social Qualimetry of Public Services Standardization in the Kyrgyz Republic

  AUTHORS: Aigul Musaeva, Rita Salmorbekova, Dilnara Rustamova, Zhypargul Abdullaeva

  KEYWORDS: Social Qualimetry, Analysis, Governmental Services, Quality of Life, Quality and Accessibility of Municipal Services, Quality Management, Social Politics

  JOURNAL NAME: Advances in Applied Sociology, Vol.10 No.9, September 15, 2020

  ABSTRACT: In this article possibilities of using social qualimetry as a new tool in assessing the quality of public services to improve the quality of services and their accessibility in the Kyrgyz Republic were described; as well as the need to develop common indicators for assessing the quality, reliability, transparency of services provided by local authorities for improvement of social policy. Despite the large number of proposed methodologies for assessing the quality of state (municipal) services provision, there are still existing problems in the procedure and determination of the assessment effectiveness. Objectives of this study analyzed in the essence of results on the government management model (municipal administration) system. The content of approaches assessing the quality of state and municipal governance, expected from the assessment of effects expressed in quantitative and qualitative indicator. Proposals to improve the effectiveness of the assessment quality, provision of state (municipal) services, the level of satisfaction of citizens with the quality of the services provided.