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Furnham, A. (2019). Rater Congruence in 360 Feedback: Explaining Why Ratings of the Same Person Differ and What Organisations Should Do about It. In D. Bracken, A. Church, J. Fleenor, & D. Rose (Eds.), Handbook of Strategic 360 Degree Feedback (pp. 391-408). Oxford: Oxford University Press.
https://doi.org/10.1093/oso/9780190879860.003.0016

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