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Stamatiou, D.R.I., Kirytopoulos, K.A., Ponis S.T., Sotiris Gayialis, S. and Tatsiopoulos, I. (2019) A Process Reference Model for Claims Management in Construction Supply Chains: The Contractors’ Perspective. International Journal of Construction Management, 19, 382-400. https://doi.org/10.1080/15623599.2018.1452100

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