TITLE:
5S in Perfect Deliveries, on Time, Complete and Invoices in Industrial Companies, Lima
AUTHORS:
Marco Sullo-Rosello, Natividad Carmen Orihuela-Ríos, Victoria Gardi-Melgarejo, Fernando Alexis Nolazco-Labajos, Carlos Oswaldo Venturo-Orbegoso, Irma Milagros Carhuancho-Mendoza, Rosa Ysabel Moreno-Rodríguez
KEYWORDS:
Deliveries, KPI, Invoices, Picking, Industry
JOURNAL NAME:
Open Journal of Business and Management,
Vol.8 No.2,
March
30,
2020
ABSTRACT: The
objective of the study was to demonstrate that the application of the 5s improved
perfect, timely, complete, and trouble-free deliveries in industrial companies,
Lima. Because it was observed in five industrial companies located in Callao,
Villa El Salvador, San Juan de Lurigancho and Huachipa that they had excessive
customer complaints regarding the reception of their orders, they arrived
incomplete, missing or did not correspond to the purchase order. This is a fact that unfortunately led to businesses being left short and unable
to sell, in addition to the problem with SUNAT because they did not have the
invoices in time to make tax payments. That is why it was decided with the
permission of the managers and owners of the companies to apply the 5s
methodology. Although, in the beginning, there was distrust, after the
implementation and change of attitude of the employees, it was possible to have
more significant support. The intervention was carried out in May, June, and
July, where in the first stage it was explained about the new methodology, then
the warehouse and the picking area had to be ordered with the workers
themselves, where it was possible to discard approximately two tons of waste.
Also, the lighting increased, as well as ventilation. Then the staff was
instructed daily before the workday, and at the end of the day, everyone
supported leaving the space for the next day clean and tidy. Then, in October,
November, and December, we proceeded to measure the KPIs in the post-test phase; we must
specify that the talks were conducted inter daily. Consequently, the results showed
drastic improvements in the four KPIs, and then with the Student T-test, the
calculated value of the level of significance was found to be 0.000,
less than 0.05, which is why the null hypothesis was rejected. It was shown
that Indeed, the application of the 5s improved perfect, timely, complete
deliveries and trouble-free invoices in industrial companies, Lima.