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Ordóñez, L. D., Connolly, T., & Coughlan, R. (2000). Multiple Reference Points in Satisfaction and Fairness Assessment. Journal of Behavioral Decision Making, 13, 329-344.
https://doi.org/10.1002/1099-0771(200007/09)13:3<329::AID-BDM356>3.0.CO;2-Q

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