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Giebelhausen, M., Chun, H. H., Cronin Jr., J. J., & Hult, G. T. M. (2016). Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs Moderates Their Impact on Service Satisfaction. Journal of Marketing, 80, 56-71.
https://doi.org/10.1509/jm.14.0497

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