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Matzier, K., Waiguny, M., Toschkov, A. and Mooradian, T.A. (2006) Usability, Emotions and Customer Satisfaction in Online Travel Booking. In: Hitz, M., Sigala, M. and Murphy, J., Eds., Information and Communication Technologies in Tourism 2006, Springer, Vienna, 135-146.
https://doi.org/10.1007/3-211-32710-X_21

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