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Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2006). Supplication and Appeasement in Conflict and Negotiation: The Interpersonal Effects of Disappointment, Worry, Guilt, and Regret. Journal of Personality and Social Psychology, 91, 124-142.
https://doi.org/10.1037/0022-3514.91.1.124

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