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G. Schuh, C. Klotzbach, and F. Gaus, “Business models for technology-supported, production-related services of the tool and die industry,” In S. Takata, and Y. Umeda, (eds.), Advances in Life Cycle Engineering for Sustainable Manufacturing Businesses, Springer, London, pp. 207–211, 2007.

has been cited by the following article:

• TITLE: Service Provision in Knowledge-Based Industries – A Global Study on the

  AUTHORS: Günther Schuh, Wolfgang Boos, Fabian Gaus

  KEYWORDS: Production Engineering, Product-Service-Systems, Tool & Die Making

  JOURNAL NAME: Journal of Service Science and Management, Vol.3 No.1, March 29, 2010

  ABSTRACT: In today’s times, more than ever cost competition and high demands of globalized value-adding chains put strong pressure on small- and medium-sized toolmakers. As an exclusive differentiation in price is not an option, new means for achieving sustainable competitive positions have to be found. A promising approach for differentiation is to enhance the existing range of products by offering customer-specific services within so-called industrial product-service-systems. However, the lack of local presence inhibits the toolmakers’ abilities to deliver these services to their global customers. To address these challenges the European R&D-project TIPSS has the objective to develop suitable methods, techniques and technologies, for toolmakers to improve their local and global performance thus enabling them to offer industrial product-service-systems on a global scale. The basis of the project is a large scale toolmaker and parts producer survey focusing on service provision. The survey identifies the global footprint of toolmakers regarding the provision of tool-related services. Key findings of the survey with respect to designing industrial product-service-systems are presented in this paper.