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Quero, M., Ramos, M.B., López, W., Cubillas, J.J., González, J.M. and Castillo, J.L. (2016) Use of Customer Relationship Management to Improve Healthcare for Citizens. The 24h Andalusian Health Service: Health line. Gac Sanit, 30, 397-400. https://doi.org/10.1016/j.gaceta.2016.01.001

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