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Tseng, S.M. and Wu, P.H. (2014) The Impact of Customer Knowledge and Customer Relationship Management on Service Quality. International Journal of Quality and Service Sciences, 6, 77-96. https://doi.org/10.1108/IJQSS-08-2012-0014

has been cited by the following article:

• TITLE: The Effect of Applying Customer Relationship Management in the Higher Educational Sector

  AUTHORS: Nevine Deif, Amr Aly, Sameh Farahat

  KEYWORDS: Customer Relationship Management, Knowledge Management, Interaction, Communication, Feedback

  JOURNAL NAME: Open Access Library Journal, Vol.6 No.6, June 17, 2019

  ABSTRACT: The purpose of this paper is to explore the effect of applying customer relationship management (CRM) in the higher education sector. From the literature, four dimensions for measuring customer relationship management were suggested, which are: Knowledge Management, Interaction, Communication, and Feedback. The paper makes a recommendation for policymakers in the higher education sector to embrace investment in CRM.