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Valentine, N., Prasad, A., Rice, N., Robone, S. and Chatterji, S. (2008) Health systems responsiveness—a measure of the acceptability of health care processes and systems from the user’s perspective. In: Smith, P., Mossialos, E., Papanicolas, I., Eds. Performance measurement for health system improvement: Experiences, challenges and prospects. Cambridge University Press, Cambridge.

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