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Bramesfeld, A., Klippel, U., Seidel, G., Schwartz, F.W. and Dierks, M.L. (2007) How do patients expect the mental health service system to act? Testing the WHO responsiveness concept for its appropriateness in mental health care. Social Science & Medicine, 65, 880-889. doi:10.1016/j.socscimed.2007.03.056

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