Article citationsMore>>

Chu, W., Gerstner, E. and Hess, J.D. (1998) Managing Dissatisfaction: How to Decrease Customer Opportunism by Partial Refunds. Journal of Service Research, 1, 140-155.

has been cited by the following article:

• TITLE: Review and Prospect on Return Problems of E-Commerce Platform

  AUTHORS: Huaman Han

  KEYWORDS: E-Commerce Platform, Return Policy, Research Summary

  JOURNAL NAME: Open Journal of Business and Management, Vol.7 No.2, April 18, 2019

  ABSTRACT: At present, the development of E-commerce has led to a large number of returns from consumers, which has become an important challenge for E-commerce enterprises. In order to better study the return problems of E-commerce platform, this paper reviews the research on the return problems from two aspects: the different nodes of the supply chain and the types of return strategies, and gives the research prospects.